In this article we will discuss about the General Microsoft Exam Retake Policy. So, read all the article to get a better understanding and to avoid any confusion.
General Microsoft Exam Retake Policy
- If a candidate does not achieve a passing score on the first test, the candidate must wait 24 hours before retaking the test. At that time, candidates can log in to their certification panel and reschedule the exam by themselves.
- If the candidate does not reach the passing score the second time, the candidate must wait at least 14 days before retaking the third exam.
- There is a 14-day waiting period between the third and fourth attempts and the fourth and fifth attempts.
- Candidates must not take a specific exam more than five times in 12 months. This 12-month period starts from the first attempt. Candidates are eligible to retake the exam 12 months from the date of the first attempt.
- To take specific exams more than five times a year or eliminate the time between attempts, candidates must encounter one of the errors listed below and request an exception from Microsoft.
Unless your certification has expired, you cannot retake an exam you have passed.
Submit a request to retest an exception
To retake the exam without waiting for the required time, you must submit an exception request. If the request meets one of the following exceptions, the request will be approved. If the test fails due to a candidate’s lack of preparation, knowledge, skills, or abilities, the test shall not be allowed to be retaken.
Send the request to mlsecure@microsoft.com. Your request must include all of the following information:
- First name and last name.
- Identify candidates.
- The email associated with your candidate ID.
- Exam record ID.
- Exam number.
- Wrong description.
- Pearson VUE case number.
- If any of this information is missing, the replay exception request will be rejected.
Justification for re-examination exception
- Failure due to laboratory failure.
- Failed due to internet connection problem.
- Failure caused by equipment failure.
Microsoft Technical Assistant (MTA) and Microsoft Certified Educator (MCE) Retake Policy
- If a candidate does not achieve a passing score on the first test, the candidate must wait 24 hours before retaking the test.
- If the candidate does not reach the passing score the second time, the candidate must wait seven days before retaking the third exam.
- There is a 7-day waiting period between each subsequent retest.
- Candidates must not take a specific exam more than five times in 12 months. This 12-month period starts from the first attempt. The candidate is then eligible to retake the exam 12 months from the date of the first attempt.
- Unless your certification has expired, you cannot retake an exam you have passed.
Microsoft Office Specialist (MOS) Exam Retake Policy
- If a candidate does not achieve a passing score on the first test, the candidate must wait 24 hours before retaking the test.
- If the candidate does not reach the passing score the second time, the candidate must wait two days (48 hours) before retaking the third exam.
- There will be a two-day waiting period between each subsequent retest.
- There is no limit to the number of attempts for the same exam each year.
- If a candidate obtains a passing score on the Office exam, the candidate can retake the exam.
Beta Exam Retake Policy
- The Beta exam can only be taken once during the Beta phase. If the candidate passes the exam (determined after the end of the test period), it will count towards certification credits. If candidates do not pass the beta exam, they can retake the exam after the start of the exam. If a candidate fails the exam after the exam, the above general re-examination policy applies to all subsequent attempts.
- This policy replaces the general duplicate policy.