Certya provides you with the opportunity to obtain Avaya certification through various Avaya technologies. Each Avaya technology has its own credential path, which involves completing course materials and exams.

AVAYA course portfolio

The Certya covers all Avaya training courses. In addition to the schedule on the course schedule, please refer to the course list.

AVAYA certification approach

Each Avaya product can implement various levels of credentials, however, not all products support all four levels.

Avaya Professional Implementation Expert (AIPS)

This qualification proves that the candidate has the basic to intermediate technical skills required to install and implement Avaya products.

Qualified candidates usually have at least 2 years of experience in related technologies and no more than 1 year of experience in implementing Avaya products. Candidates can apply knowledge and skills to:

  • Demonstrate knowledge about the preparation required for implementation.
  • Install product hardware and software.
  • Test, verify and resolve deployment issues
  • Configure the product to transfer to Day 2 management
  • AIPS is eligible to participate in Avaya training and pass the Avaya online exam. For more details, please contact Certya.
  • Test type: online test
  • Validity: 2 years.

Avaya Professional Support Specialist (ASPS)

The certificate indicates that the candidate has the advanced technical capabilities necessary to provide installation, configuration, management, maintenance and troubleshooting support for Avaya products.

Qualified candidates usually have at least 4 years of relevant technical experience and 2 years of Avaya product support experience. Candidates can apply knowledge and skills to:

  • Demonstrate product architecture knowledge (components, features and functions)
  • Install product hardware and software.
  • Test, verify and resolve deployment issues
  • Configure the product to transfer to Day 2 management
  • Manage, maintain and troubleshoot intermediate to advanced settings
  • Explain and resolve customer technical issues related to products and components.
  • ASPS is eligible to participate in Avaya training and pass the Avaya online exam. For more details, please contact Certya.
  • Test type: online test
  • Validity: 2 years.

Avaya Certified Implementation Specialist (ACIS)

This qualification proves that the candidate has the basic to intermediate technical skills required to install and implement Avaya products.

Qualified candidates usually have at least 2 years of relevant technical experience and a maximum of 1 year of Avaya product implementation experience. Candidates can apply knowledge and skills to:

  • Demonstrate knowledge about the preparation required for implementation.
  • Install product hardware and software.
  • Test, verify and resolve deployment issues
  • ACIS passed the test conducted at the Pearson VUE test center. For more details, please contact Certya.
  • Exam type: Supervised exam
  • Validity: 2 years.

Avaya Certified Support Expert (ACSS)

The certificate indicates that the candidate has the advanced technical capabilities necessary to provide installation, configuration, management, maintenance and troubleshooting support for Avaya products.

Qualified candidates usually have at least 4 years of relevant technical experience and 2 years of Avaya product support experience. Candidates can apply knowledge and skills to:

  • Demonstrate product architecture knowledge (components, features and functions)
  • Install product hardware and software.
  • Test, verify and resolve deployment issues
  • Configure the product to transfer to Day 2 management
  • Manage, maintain and troubleshoot intermediate to advanced settings
  • Explain and resolve customer technical issues related to products and components.
  • ACSS passed the tests conducted at the Pearson VUE test center. For more details, please contact Certya.
  • Exam type: Supervised exam
  • Validity: 2 years.

Avaya Certified Integration Specialist (ACIS)

Integration experts have a certain level of technical expertise to ensure successful integration, configuration and support of solution reference architectures.

  • Exam types: online and supervised exams
  • Validity: 2 years.

Avaya Certified Solutions Expert (ACSS)

ACSS proves that the candidate has reached the intermediate and advanced level required to diagnose, isolate and support multiple products in the Avaya solution architecture.

Solution experts have a certain level of technical expertise to ensure the successful maintenance and support of the solution architecture.

  • Prerequisites: To obtain ACSS credentials, individuals must have appropriate ACIS credentials.
  • Test type: online test and supervised test.
  • Validity: 2 years.

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